How to Shop

A brief overview of how our online shop works, and how to get the best from it.

Browsing

You are welcome to spend as long as you like looking around, hopefully we have made the site easy to navigate.
Choose a department on the left - some departments (eg microphones) will have sub departments which will appear when you place your mouse over the department in the list.

Descriptions

All items have a brief description with them.
Some items also have a "more information" link next to them. Click on this and you will given more information including specifications if available (eg size and gain on antenna).

Buying

Click on the "add to basket" button to add any item to your shopping basket.
Click on the "view basket" button to check out what you have. The total cost of your order (exc postage) is always shown in the bottom right hand corner of your screen.
You are not committed to buying anything until you complete the checkout - items can be added to and removed from your basket at any time.

Favourites

Next to the "buy" icon for each item is a "favourites" icon (a heart). Clicking on this will save that item in your browser and you can instantly recall this. You can save as many items as you want - creating your own "shop" page.

Payment

You will be offered a range of payment methods when you check out.
Our preferred method is by credit or debit card. Your card will only be charged when we despatch your order, you are not charged at the time of entering your details. This means that you will not be charged for items which are out of stock, and any mistakes can be rectified before despatch.

Paypal

You should be forwarded to the PayPal website, with your payment total and our details already entered.
However we are aware that some browsers do not do this correctly. If this happens then please click the link on the "thank you" page and enter your payment manually.

Details on File

There is a payment option called "details on file".
This is for use by customers who have already ordered from us and have set up a credit card to use. Simply enter your password and we will take your details from your file.
You must have set up a password with us to use this option.

Problems

If you have any problems, please contact us either by email or phone. We are always here to help. Emails are often checked in the evening and even on our day off - you may be surprised at some of the times we reply!